Support
Questions, bugs, or a feature you can’t live without. We read everything.
Email info@getovr.app. We usually answer within 2 working days. Please include your device, OS version and Matte version (shown in Settings).
Does Matte come with channels?
No. Matte is a player. You add your own M3U link, Xtream Codes login, or Plex, Jellyfin or Emby server from a provider you’re entitled to use. We can’t recommend or supply providers.
Which sources work?
M3U and M3U8 playlists, Xtream Codes, XMLTV programme guides, and Plex, Jellyfin and Emby servers. Streams must be in a format Apple devices can play (HLS works best).
A channel won’t play.
Check that it plays in your provider’s own app or player. If it does, open Settings → Troubleshooting in Matte and send us the steps you took. Never send us your password or playlist link.
How do I restore my purchase?
Open the paywall or Settings and tap Restore Purchases. Use the same Apple ID you bought with.
How do I cancel?
On iPhone or iPad: Settings → your name → Subscriptions → Matte. On Apple TV: Settings → Users and Accounts → Subscriptions. Cancel at least 24 hours before renewal.
iCloud sync isn’t syncing.
Sync is part of Matte Pro. Make sure you’re signed in to iCloud with the same Apple ID on every device and that iCloud Drive is on. Give it a minute; then pull to refresh.
Can I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com. We can’t issue them ourselves.